About this opportunity
We are looking for a Head of MSIP Operations Assurance in Ericsson
What you will do:
- Responsible for the handling of the whole operations for different Technologies of a different Vendor
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Operational Management for the end-to-end operations activities delivery (1st level assurance, 2nd level assurance, Service & Resource Fulfillment, and service desk..- To ensure that all Managed Services contractual deliveries are fulfilled towards the customer and steers, controls and leads the interaction with the delivery Organizations
- Local Delivery (NOC), and Global Delivery
- To ensure the operational performance, securing that services are continuously available and delivered according to the applicable WLAs and OLAs with delivery organizations.
- Ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) .
- To configure and provision all resources to provide customers with requested services in a timely and correct manner.
- Provide critical issue point for all KPI / operations delivery performance deviation.
- End user and customer's infrastructure incidents and problem resolution in the smallest time, in accordance to the WLA and aiming to minimize the end-user negative impact.
- Proactive problem management and preventive maintenance activities execution to reduce overall outage time.
- Improving operational efficiency, processes and methods
- SLA and KPI Management and monthly sign offs with customer.
- SPOC for customer and Operational issues.
- Responsible for Operational readiness for new service in customer Network
- Leading Special Projects and events
- Drive Automation
- Ensure deployment management activities are efficiently performed and supported by other delivery organizations and functions
- Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
- Continuously commit for efficiency, improvements and excellence in service delivery
To be successful in the role you must have
- Deployment and integration delivery management
- Change management
- Release and deployment management
- Efficiency improvement management
- Ability to delivering results and meet customer expectations
- Analytical Skills
- Decision Making skills and ability to take initiatives
- Ambitious and commercial thinking
- Persuading and influencing
- Relating and networking
- He/She has competence in new technologies such as IMS/vEPC/VNF/Data Analytics
- Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Able to meet deadlines and able to work under ambiguity.
Additional Requirements:
- Experience as Project Manager
- Experience in presales
- International exposure
- People management
- MBA certification is a plus
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Job details: MSIP Operations Assurance Job Stage: Job Stage 7
Primary Recruiter: Menna Abdelmotaleb Mohamed
