Summary
§ 确保所有员工遵循品牌承诺，始终提供优异的对客服务。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
§ 确保员工适时为其他部门的内部客人提供优质的服务。
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
§ 确保酒店基本品牌标准的贯彻执行。
Ensures that minimum brand standards have been implemented.
§ 确保所有凯悦温情和餐饮宝典20条的执行。
Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
§ 对客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ 以支持和灵活的态度与其他部门经理紧密合作，着眼于酒店的整体成功和酒店客人满意度。
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ 确保餐饮部员工以支持和灵活的态度与其他部门合作， 以“团队协作”的精神贯彻始终。
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§ 协助餐饮部餐厅经理，根据品牌标准对员工进行服务标准重温培训。
Assists Food and Beverage Outlet Managers in conducting refresher training on standards of service for Food and Beverage based on the brand standards.
§ 协助进修及培训发展部巩固和实施关键项目的行动，以提高客户评价。
